Al Haitham -Genshin Impact

When you preorder a wig, it means that the item is NOT currently in stock but is still available for purchase and usually takes longer to arrive than in-stock items.

Please note that preorder items typically take 25-40 days to arrive. Once the item arrives at our store, we will promptly ship it to you using the shipping method you selected during checkout.

We appreciate your patience and understanding as we work to fulfill your preorder. If you have any questions or concerns about your preorder, please don't hesitate to contact our customer service team for assistance. Thank you for choosing Anime N Cosplay!

In-stock items: It ranges from same day delivery to 14days delivery, depending on the courier service chosen and the location of the receiver.

Pre-order: It usually takes 25-40 days for orders to arrive. Some slight delays might occur due to custom clearance. 

Customers can choose different Shipping Methods as such:

Post Office (IndiaPost)

• Normal shipping: No extra shipping charge.

• Speed Post: Ranges from Rs.40-500/-. Depending on location and weight.

Delhivery (safer option)

• Ranges from Rs. 150-1000/- Depending on location and weight.

Loose Strands Removal: It is normal for a few loose strands to be present initially. Follow these steps to remove loose strands:

• Gently comb through the wig using a wide-toothed comb or a wig brush.

• Hold the wig at the base and comb from the ends towards the roots, working your way up gradually.

• If you encounter any tangles or knots, avoid pulling forcefully. Instead, use your fingers or a wig detangling spray to gently work through the knots.

• Carefully trim the remaining loose strands with a small pair of scissors, being cautious not to cut any significant hair fibres.

Proper Storage: To maintain the quality and longevity of your wig, it is crucial to store it correctly. Follow these guidelines:

• Detangle: Before you store it, please make sure the wig is free from tangles or knots.

• Avoid direct sunlight: Store your wig in a cool, dry place away from direct sunlight, the rays can cause colour fading and damage the fibres.

• Keep inside the package: Always try to keep the wig inside the package provided with a small hole, so it is breathable and last longer.

By following these care instructions, you can enjoy a well-maintained wig that will look beautiful and last longer.

We are committed to ensuring your satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights and obligations when it comes to returning items and seeking refunds.

• Returns Eligibility: - We accept returns within 5 days from the date of purchase. - To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

• Once we receive your returned item, we will inspect it and notify you of the status of your refund. - Refunds will be issued to the original payment method used for the purchase. - Please allow 5-7 business days for the refund to reflect in your account.